Blync AI Privacy & Data Policy
Effective Date: April 02, 2025
Contact: data@blynchq.com
Blync (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This policy explains what data we collect, how we use it, and the steps we take to comply with global data regulations and Shopify’s Protected Customer Data (PCD) requirements.
1. What We Collect
We collect and process information in the following categories:
a. Merchant Information
- Store details, contact information, Shopify account data
- Billing and subscription-related data
b. Customer Data (Protected Customer Data)
- Name, email, location, order and browsing behavior
- Shopify Customer ID and purchase history
This data is used only to power personalized product experiences and improve store performance.
c. Usage & Analytics Data
- App usage metrics, session data, feature engagement
- Device information, IP addresses (for analytics and fraud protection)
2. How We Use Your Data
We use collected data strictly for the following purposes:
- Delivering AI-powered personalization and recommendations
- Improving conversion rates and Average Order Value (AOV)
- Running analytics to improve performance and reliability
- Providing customer support
- Fulfilling legal, billing, and compliance obligations
We do not sell, rent, or share your data with third-party marketers. Data is never used for advertising purposes.
3. Shopify PCD Compliance
Blync fully complies with Shopify’s Level 1 and Level 2 PCD requirements.
Key Safeguards:
- Data minimization: we access only what’s necessary
- Encryption at rest and in transit
- Secure, role-based internal access controls
- Regular security audits and vulnerability assessments
- Full support for data deletion and access requests
If you uninstall the Blync app, your associated customer data is automatically deleted.
4. Data Retention & Deletion
- Merchant and store data is retained for as long as your account remains active.
- Customer data is retained only for as long as necessary to fulfill product functionality.
- Upon request or app uninstallation, all data is permanently and securely deleted.
Contact data@blynchq.com to request data deletion.
5. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA, PIPEDA), you may have the right to:
- Access your data
- Correct your data
- Request deletion
- Object to or restrict processing
We respond to all data subject requests within 30 days. Email us at data@blynchq.com to initiate a request.
6. Data Security
We take security seriously.
- All data is encrypted using industry-standard protocols
- Access is limited to authorized personnel
- Our infrastructure is monitored and updated regularly
- Incident response protocols are in place for potential breaches
In the event of a breach affecting customer or merchant data, we will notify all impacted parties and Shopify immediately.
7. Cookies & Tracking
Our website and app may use cookies or similar tracking technologies to:
- Analyze product usage
- Understand traffic sources
- Improve UX and feature adoption
We do not use third-party ad trackers.
8. Third-Party Services
We may use vetted sub-processors (e.g., cloud hosting, analytics tools) to provide core infrastructure and support. All vendors are contractually obligated to adhere to privacy and security best practices.
A list of sub-processors can be provided upon request.
9. Policy Updates
We may update this Privacy Policy periodically. When we do, we’ll update the "Effective Date" at the top of this page. We encourage you to review this policy regularly.
10. Contact Us
For questions, requests, or concerns related to your data, please email: